Patient Code of Conduct

• Be courteous and respectful of other patients and staff at all times.
• Disrespectful, insulting, intimidating, bullying or abusive language in person or on the phone will not be tolerated as per provincial legislation (Bill 168).
• Disrespectful behaviour will be reported to your physician and may result in removing you from their practice.
• If you have a concern, please ask to speak to the Executive Director.

Late Arrivals and Missed Appointments

We are constantly striving to remain on time for appointments. Therefore, if you arrive late for your appointment, you may be asked to reschedule. Please provide us with at least 24 hours’ notice if you are unable to attend your appointment so that another patient can be booked into that time slot. Missed appointments will result in a service charge.

January 14, 2021