Our Clinic

Teaching at the Clinic

The Welland McMaster Family Health Team is affiliated with McMaster University’s Michael DeGroote School of Medicine. We are a designated teaching facility and as such we welcome medical learners from all disciplines to our clinic. This includes, but is not limited to: medical students; nursing students; and resident physicians. All learners will be safely supervised according to their level of training and we hope that you will enjoy being involved in their education. Please note that you do have the option to decline their participation in your care.

Late Arrivals and Missed Appointments

We are constantly striving to remain on time for appointments. Therefore, if you arrive more than 10 minutes late for your appointment, you may be asked to reschedule. Please provide us with at least 24 hours’ notice if you are unable to attend your appointment so that another patient can be booked into that time slot. Missed appointments will result in a service charge.

Anti-Harassment Policy

Bill 168 (Ontario’s Occupational Health and Safety Act) states that harassment or verbal abuse in the workplace will not be tolerated. Therefore, please treat all staff with respect or you will be asked to leave.