I’m sick. Where do I go in Niagara?
Learn the most appropriate place to receive care when you are sick.

Call Us First!

Your family doctor’s office offers Same Day daytime appointments with your doctor or nurse practitioner, as well as After Hours appointments from 5-8pm, Mon-Fri, with a doctor in our clinic who has access to your medical records.

Call in the morning to book a Same Day/After Hours appointment for acute (sudden and short term) issues, such as: throat, bladder, eye or ear infection; cough and cold; rash; muscle and joint pain; etc.

Health Care Options

Navigating the health care system can be confusing, especially when you are sick and just want to be treated. But different health concerns are best treated in specific locations. No one wants to spend hours waiting to be seen in the Emergency Department, but sometimes it may feel like that is your only option. In fact, only the most serious illnesses and injuries should be seen at the Emergency Department. Most health concerns are best served at an Urgent Care Clinic or your family doctor’s office.

Emergency vs. Urgent Care Clinic vs. Doctor’s Office

So when should you go to the Emergency Department? What can be seen at the Urgent Care Clinic? What issues can wait for an appointment with your family doctor? Here are some guidelines:

Emergency Department (Niagara Falls, Welland, St. Catharines hospitals) – 24/7 Urgent Care Clinic (Port Colborne, Fort Erie, St. Catharines hospitals) - 24/7 Family Doctor’s Office – Mon to Fri, 8:30am – 8:00pm (includes After Hours Clinic)
Dizziness Cuts that may need stitches Coughs and colds
Severe abdominal pain Minor abdominal pain (nausea, vomiting, flu) Congestion, sinus infections
Serious injury Sprains, strains, sports injuries Joint pain, muscle pain
Suicidal thoughts or other severe mental health concerns Minor mental health issues Rash, bruise, other skin conditions, insect bites
Chest pain Ear, nose, throat and eye problems Sore throat, earaches
Severe headache (sudden onset, extreme pain) High fever not responding to Tylenol or Advil Bladder infections

For more information, including Emergency Department and Urgent Care Clinic wait times, please visit https://www.niagarahealth.on.ca/site/emergency-and-urgent-care