To significantly improve the health of our community.
To provide comprehensive primary care, promote healthy living and inspire excellence and continuous learning.
The Welland McMaster Family Health Team was established in 2011 and is located in Welland Ontario. Our Family Health Team includes a team of nurse practitioners, registered nurses, social workers, dietitian, occupational therapist, pharmacist, physiotherapist and other health care professionals who work together to provide primary health care based on the needs of the local communities. We take a multi-disciplinary team approach to support the patient, family and caregivers. Currently we have 11 family Physicians affiliated with our Family Health Team from the Rose City Medical Associates and the Fonthill Medical Associates.
To book an appointment online, click here.
November 30, 2022
Dear Niagara community members,
Our community has been through a lot in the past few years. It is now facing a triple threat of the flu (influenza), respiratory syncytial virus (RSV), and COVID-19, which is making many residents sick ? especially children. The current situation is putting a strain on our health care system in Niagara and across Ontario.
Everyone can be assured that, most of the time, these illnesses can be safely managed at home, and symptoms can be treated with over-the-counter medications, for example, acetaminophen or ibuprofen. As a first option, people having trouble accessing over-the-counter medicine should call their primary care provider if they have one or speak to a pharmacist for advice.
Parents and guardians know their children best and should reach out to a primary care provider or visit a walk-in clinic if they have concerns. Local health care providers currently have higher numbers of patient calls and visits than usual. For non-urgent visits, wait times may be longer.
While emergency departments are currently facing capacity issues, in some cases, it is the only place to get the appropriate care. If you or your child are experiencing any of the following, go to the closest emergency department or call 9-1-1:
• You or your child are seriously ill
• You have a baby who is younger than three months old who has a fever
• You or your child is struggling to breathe or is at risk of dehydration
You can learn about your health care options through Niagara Health’s Know Your Options resource or seek out urgent online medical care services through UrgentCareOntario.ca. More information on symptoms and advice for next steps can be found through Health Connect
Ontario’s assessment tool.
We know the pandemic has impacted everyone, and we’re grateful for everything people have done to protect those around them. However, now is not the time to stop. Niagara is filled with amazing people who have shown great care, compassion, and resilience. We need your help to
keep our community as safe and healthy as possible as we navigate these ongoing challenges.
Niagara Ontario Health Team-Équipe Santé Ontario Niagara
Mindfulness is paying attention deliberately and non-judgmentally to each moment of your life. Long term studies show how practicing mindfulness can help decrease anxiety, depression and burnout.
To kick off this holiday season we have prepared a mindfulness resource platform. We are excited to invite you to participate in our 12 Days of Mindfulness.
Consider this our gift to YOU! It is an opportunity for reflective reminders to help you find more balance and to learn strategies to support you to be able to show up as the BEST version of yourself this coming holiday season.
Who wouldn’t want to bring more presence to their presents!?
Follow us on Facebook for daily tips starting December 1st, or visit our webpage for more info: Mindfulness for the Holidays
We are seeing a spike in respiratory illness, especially in children, and receiving a high volume of calls for appointments. Please see the information below to help you understand what you can do at home, when you should call our office, and when you need to go to the emergency room.
What you can do at home
Most people with respiratory symptoms – whether from flu, COVID, RSV (respiratory syncytial virus), or other infections – will recover on their own and do not require prescription medication. We recommend patients self-isolate and rest, drink plenty of fluids and take analgesics (as needed) for headaches or muscle aches until they are better.
When to call our office
When to go to the emergency room
Wear a mask
Please be reminded that masking is required in our clinic – masking reduces the spread of viruses and protects others, including our patients who have cancer, are elderly or are especially vulnerable for other reasons. Please bring your mask to your appointment and wear it throughout your visit, including when you are alone in an exam room.
Our office (like most clinics at present) is handling much higher numbers of patient calls and visits than usual, including care “backlogs” from the pandemic. For some routine, non-urgent care (e.g. well child visits not associated with immunization, follow up for chronic disease that is stable), wait times for your appointment may be longer – we appreciate that you continue to be patient with us as we work hard to help you.
We are always here for you and will ensure you get the care you need, when you need it.
Frequently Asked Questions Regarding Dr Min’s Departure
When is Dr Min leaving?
Her last day is Dec 18, 2022. Patients have been notified either by email, or by letter for those who did not provide an email address.
Is Dr Min leaving for good?
Yes. She is not coming back or setting up a new office anywhere else.
Is Dr Carle leaving too?
Will any of the other doctors take me as a patient?
None of the other doctors are taking new patients.
Is there someone taking over Dr Min’s practice?
No. If we find somebody, we will send out another mass email/letter ASAP. We will also be posting the latest updates on our website (https://wellandmcmasterfht.com/) and Facebook page.
What about my prescriptions?
Please call your pharmacy and ask them to send us a prescription renewal request. Dr Min will renew all your meds for 1 year. Do not book appointments for prescription renewals. There is no fee for these renewals.
What about my test results?
The other doctors will keep an eye out for test results that come in after Dr Min leaves. If there is anything abnormal, they will arrange follow-up for you.
What about my medical records?
Your electronic medical records will be stored at the office for a minimum of 10 years. You can call at any time (even after Dec 18) to request a copy or transfer to a new doctor’s office. There may be a fee depending on the type and length of records required.
What if I’m sick and need to be seen?
Before Dec 18, 2022, you can still call and request a same-day appointment with our nurse practitioner or the after hours clinic for urgent medical issues. After Dec 18, 2022, you will no longer be a patient at this office and will be unable to access the family health team’s services.
How do I find a new family doctor?
Niagara Region keeps a list of family doctors accepting new patients in this area (https://www.niagararegion.ca/health/find-a-doctor.aspx). After Dec 18, you can also sign up at Health Care Connect (https://hcc3.hcc.moh.gov.on.ca/HCCWeb/faces/layoutHCCHomePage.xhtml) which is a registry of patients with no family doctor who are given priority at many new offices.
Dr. B. Mikhail is currently taking new patients. His practice address is 188 East Main St, Welland, and his phone number is 905-714-9364. Interested patients can go to their office with their Healthcard and a list of medications to fill out the application form.
Dr. Bassey and Dr. Adebayo are accepting new patients. Their practice address is 9 Court St., St. Catharines, and their phone number is 905-682-2709.
Health Care Connect says I have to be "derostered" before I can apply to that service. What does this mean?
If my baby/child will be due for immunizations after Dec 18, where can we receive them?
Walk-in Clinics can provide immunizations, but we suggest calling first so they can prepare what you need. Niagara Region Public Health also holds vaccination clinics, by appointment. Call 905-688-8248 ext. 7425, Monday to Friday 9:15 a.m. - 4:15 p.m to book.
The land on which we gather is the traditional territory of the Haudenosaunee and the Anishinaabe people, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish With One Spoon Wampum Agreement. The "Dish" represents the shared land, while the "One Spoon" reinforces the idea of sharing and peace. This gathering place is home to many First Nations, Metis, and Inuit people and acknowledging reminds us that the great standard of living that we enjoy in Niagara is directly related to the resources and friendships of the Indigenous People who make up our community.